General Terms and Conditions

I. Basic Provisions

• These general terms and conditions (hereinafter referred to as “Terms and Conditions”) are issued by:

Steaming VaGaia, s.r.o. Company ID: 36 516 279, Tax ID: 2022177179, VAT ID: SK2022177179, Registered Office: Steaming VaGaia s. r. o., Pustá Dolina 13, 080 01 Prešov, Slovak Republic. Registered in the Commercial Register of the District Court Prešov, section: s.r.o., insert no. 17339/P

Contact details: steamingvagaia@gmail.com, +421 907 200 793, www.steamingvagaia.sk

Production: Steaming VaGaia – Kzlm Tilia s.r.o. premises, Garbiarska ulica 2032, 031 01 Liptovský Mikuláš, Slovak Republic

(hereinafter referred to as the “Seller”)

• These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase agreement outside their business activity as a consumer, or within their business activity (hereinafter referred to as the “Buyer”) through the web interface located on the website available at www.steamingvagaia.sk (hereinafter referred to as the “online store”).
• The provisions of the Terms and Conditions are an integral part of the purchase agreement. Any deviating agreement in the purchase agreement shall take precedence over the provisions of these Terms and Conditions.
• These Terms and Conditions and the purchase agreement are concluded in the Slovak language.

II. Information on Goods and Prices

• Information about the goods, including the price of individual goods and their main characteristics, is provided for each item in the online store’s catalog. The prices of goods are stated including value-added tax, all related fees, and costs for returning goods, if the goods, by their nature, cannot be returned by ordinary postal means. The prices of goods remain valid for as long as they are displayed in the online store. This provision does not exclude the conclusion of a purchase agreement under individually agreed conditions.
• All presentation of goods placed in the online store’s catalog is for informational purposes only, and the Seller is not obliged to conclude a purchase agreement regarding these goods.
• Information on costs associated with packaging and delivery of goods is published in the online store.
• Any discounts on the purchase price of goods cannot be combined with each other, unless the Seller and the Buyer agree otherwise.

III. Order and Conclusion of Purchase Agreement

• Costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase agreement (costs for internet connection, costs for telephone calls) are borne by the Buyer. These costs do not differ from the basic rate.
• The Buyer places an order for goods in the following ways:
• Through their customer account, if they have previously registered in the online store,
• By filling out the order form without registration.

• When placing an order, the Buyer selects the goods, the quantity of goods, the payment method, and the delivery method.
• Prior to submitting the order, the buyer is permitted to review and amend the information entered into the order. The buyer submits the order to the seller by clicking the “Submit Order with obligation to pay” button. The information provided in the order is considered correct by the seller. A condition for the validity of the order is the completion of all mandatory data in the order form and the buyer’s confirmation that they have familiarized themselves with these terms and conditions.
• Immediately upon receipt of the order, the Seller will send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when ordering. This confirmation is automatic and is not considered a conclusion of the contract. The current Terms and Conditions of the Seller are attached to the confirmation. The purchase agreement is concluded only after the order is accepted by the Seller. Notification of order acceptance is delivered to the Buyer’s email address.
• If the Seller cannot fulfill any of the requirements specified in the order, they will send the Buyer a modified offer to their email address. The modified offer is considered a new proposal for a purchase agreement, and in such a case, the purchase agreement is concluded by the Buyer’s confirmation of acceptance of this offer to the Seller’s email address specified in these Terms and Conditions.
• All orders received by the Seller are binding. The Buyer may cancel an order until the Buyer receives notification of order acceptance from the Seller. The Buyer may cancel an order by telephone at the Seller’s phone number or by electronic message to the Seller’s email, both specified in these Terms and Conditions.
• In the event of an obvious technical error on the Seller’s part when stating the price of goods in the online store, or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at this clearly erroneous price, even if the Buyer has received an automatic confirmation of order receipt according to these Terms and Conditions. The Seller will inform the Buyer of the error without undue delay and send the Buyer a modified offer to their email address. The modified offer is considered a new proposal for a purchase agreement, and in such a case, the purchase agreement is concluded by the Buyer’s confirmation of acceptance to the Seller’s email address.

IV. Customer Account

• Based on the Buyer’s registration in the online store, the Buyer can access their customer account. From their customer account, the Buyer can place orders for goods. The Buyer can also order goods without registration.
• Within the customer account, the Seller will provide the Buyer with free registration for the purpose of:
• Storing delivery and billing information,
• Storing documents,
• Keeping previous orders,

• Keeping product reviews and discussions about products,
• Providing discounts,
• Abandoned cart – a registered buyer has not completed their purchase, has not completed payment, and the seller will send them an email with a reminder and the contents of the cart,
• Reactivation – a registered buyer has not been active in the e-shop for a long time, and therefore the seller contacts them with the intention of motivating them to make another purchase,
• When registering for a customer account and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data provided in the user account in case of any changes. The data provided by the Buyer in the customer account and when ordering goods are considered correct by the Seller.
• Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The Seller is not responsible for any misuse of the customer account by third parties.
• The Buyer is not authorized to allow third parties to use the customer account.
• The Seller may cancel a user account, especially if the Buyer does not use their user account for a long time, or if the Buyer violates their obligations under the purchase agreement and these Terms and Conditions.
• The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller’s hardware and software equipment, or the necessary maintenance of third-party hardware and software equipment.

V. Payment Terms and Delivery of Goods

• The Buyer may pay the price of the goods and any costs associated with the delivery of goods according to the purchase agreement in the following ways:
• By cashless transfer to the Seller’s bank account no. SK64 8330 0000 0022 0313 3072, maintained at Fio banka,
• By cashless payment card
• By cashless transfer to the Seller’s account via the GP webpay payment gateway,

• Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of goods in the agreed amount. Unless explicitly stated otherwise, the purchase price also includes the cost associated with the delivery of goods.
• In case of payment via a payment gateway, the Buyer proceeds according to the instructions of the respective electronic payment provider.
• In case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the corresponding amount is credited to the Seller’s bank account.
• The Seller does not require any advance payment or other similar payment from the Buyer. Payment of the purchase price before dispatch of the goods is not considered an advance payment.
• According to the Sales Records Act, the Seller is obliged to issue a receipt to the Buyer. At the same time, the Seller is obliged to register the received revenue with the tax administrator online, or within 48 hours in case of a technical failure.
• Goods are delivered to the Buyer:
• To the address specified by the Buyer in the order
• Via a parcel pick-up point to the address of the pick-up point specified by the Buyer,
• By personal collection at the KZLM Tilia Liptovský Mikuláš premises.

• The costs for goods delivery, depending on the method of dispatch and collection of goods, are stated in the Buyer’s order and in the Seller’s order confirmation. If the shipping method is agreed upon based on a special request from the Buyer, the Buyer bears the risk and any additional costs associated with this shipping method.
• If, according to the purchase agreement, the Seller is obliged to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery. If, due to reasons on the Buyer’s side, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with a different delivery method.
• Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the goods’ packaging and, in case of any defects, immediately notify the carrier. If a breach of the packaging indicating unauthorized entry into the shipment is found, the Buyer does not have to accept the shipment from the carrier.
• The Seller will issue a tax document – an invoice – to the Buyer. The tax document is sent to the Buyer’s email address or is attached to the delivered goods.
• The Buyer acquires ownership of the goods upon payment of the entire purchase price for the goods, including delivery costs, but no earlier than the acceptance of the goods. Responsibility for accidental loss, damage, or destruction of the goods passes to the Buyer at the moment of acceptance of the goods or at the moment when the Buyer was obliged to accept the goods but failed to do so in violation of the purchase agreement.

VI. Withdrawal from the Contract

• A Buyer who has concluded a purchase agreement outside their business activity as a consumer has the right to withdraw from the purchase agreement even without stating a reason.
• The period for withdrawal from the contract is 14 days
• From the day of receipt of the goods,
• From the day of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts
• From the day of receipt of the first delivery of goods, if the subject of the contract is regular repeated delivery of goods.
• From the day of receipt of the goods,
• From the day of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts
• From the day of receipt of the first delivery of goods, if the subject of the contract is regular repeated delivery of goods.

• The Buyer cannot, among other things, withdraw from the purchase agreement:
• For the provision of services, if they were performed with their prior express consent before the expiry of the period for withdrawal from the contract and the Seller informed the Buyer before concluding the contract that in such a case they do not have the right to withdraw from the contract and if the service has been fully provided,
• For the delivery of goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control and which may occur during the period for withdrawal from the contract,
• For the delivery of alcoholic beverages whose price was agreed upon at the time of concluding the contract, which can only be delivered after thirty days, and whose price depends on market fluctuations independent of the Seller’s will,
• For the delivery of goods that have been modified according to the Buyer’s wishes, custom-made goods, or goods intended specifically for one Buyer,
• For the delivery of goods subject to rapid spoilage, as well as goods that, after delivery, have been irreversibly mixed with other goods due to their nature,
• For the delivery of goods in sealed packaging which are not suitable for return for health protection or hygiene reasons and whose protective packaging has been broken after delivery,
• For the delivery of audio recordings, video recordings, audio-visual recordings, books, or computer software, if they are sold in protective packaging and the Buyer has opened this packaging,
• For the delivery of newspapers, periodicals, or magazines, with the exception of sales based on a subscription agreement and sales of books not delivered in protective packaging,
• For the delivery of electronic content other than on a tangible medium, if its provision began with the Buyer’s express consent and the Buyer declared that they were duly informed that by expressing this consent, they lose the right to withdraw from the contract,
• In other cases specified in Section 7, Paragraph 6 of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the Seller’s premises, as amended.

• To comply with the period for withdrawal from the contract, the Buyer must send a declaration of withdrawal within the period for withdrawal from the contract.
• For withdrawal from the purchase agreement, the Buyer may use the sample withdrawal form provided by the Seller. The Buyer shall send the withdrawal from the purchase agreement to the Seller’s email or delivery address specified in these Terms and Conditions. The Seller will immediately confirm receipt of the form to the Buyer.
• A Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal from the contract. The Buyer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned by ordinary postal means due to their nature.
• If the Buyer withdraws from the contract, the Seller will return all monetary funds, including delivery costs, received from the Buyer, without undue delay, but no later than 14 days from the withdrawal from the contract, and in the same manner. The Seller will return the received monetary funds to the Buyer in a different manner only if the Buyer agrees and if no additional costs are incurred by the Buyer.
• If the Buyer chose a delivery method other than the cheapest one offered by the Seller, the Seller will refund the Buyer the delivery costs in the amount corresponding to the cheapest offered delivery method.
• If the Buyer withdraws from the purchase agreement, the Seller is not obliged to return the received monetary funds to the Buyer before the Buyer hands over the goods to them or proves that they have sent the goods to the Seller.
• The Buyer must return the goods to the Seller undamaged, unworn, and unsoiled, and if possible, in their original packaging. The Seller is entitled to unilaterally set off any claim for damages incurred on the goods against the Buyer’s claim for a refund of the purchase price.
• The Seller is entitled to withdraw from the purchase agreement due to stock depletion, unavailability of goods, or when the manufacturer, importer, or supplier of the goods has ceased production or import of the goods. The Seller will immediately inform the Buyer via the email address provided in the order and will refund all monetary funds, including delivery costs, received from the Buyer based on the contract, within 14 days of notification of withdrawal from the purchase agreement, in the same manner, or in a manner specified by the Buyer.

VII. Rights from Defective Performance

• The Seller is responsible to the Buyer that the goods are free of defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time the Buyer took over the goods:
• The goods have the properties agreed upon by the parties, and if no agreement exists, they have such properties as described by the Seller or manufacturer, or as the Buyer expected given the nature of the goods and based on advertising carried out by the Seller,
• The goods are suitable for the purpose stated by the Seller for their use or for which goods of this type are usually used,
• The goods correspond to the quality or design of the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
• The goods are in the appropriate quantity or weight, and
• The goods comply with the requirements of legal regulations.

• If a defect appears within six months of the Buyer taking over the goods, the goods are presumed to have been defective upon receipt. The Buyer is entitled to assert rights arising from a defect that occurs in consumer goods within twenty-four months of receipt. This provision does not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of goods caused by their ordinary use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the Buyer, or if it results from the nature of the goods.
• In the event of a defect, the Buyer may submit a complaint to the Seller and demand:
• If the defect can be remedied:
• Free removal of the defect in the goods,
• Exchange of the goods for new goods,
• If the defect cannot be remedied:
• A reasonable discount from the purchase price,
• Withdrawal from the contract.

• The Buyer has the right to withdraw from the contract,
• If the goods have a defect that cannot be remedied and which prevents the item from being properly used as an item without defects,
• If the goods cannot be properly used due to repeated occurrence of a defect or defects after repair,
• If the goods cannot be properly used due to a larger number of defects in the goods.

• The seller is obligated to accept complaints at any of its establishments where complaint acceptance is possible, or at its registered office or place of business. The consumer may also file a complaint with a person designated by the seller. If the consumer’s complaint is handled by a person designated by the seller, this person may only resolve the complaint by handing over the repaired goods; otherwise, they shall forward the complaint to the seller for resolution. The seller is obliged to issue the buyer a written confirmation stating when the buyer exercised their right, what the content of the complaint is, and what method of complaint resolution the buyer requests, as well as a confirmation of the date and method of complaint resolution, including confirmation of the repair performed and its duration, or a written justification for the rejection of the complaint.
• If a consumer files a complaint, the seller or an employee authorized by them, or a designated person, is obliged to instruct the consumer on their rights arising from defective performance. Based on the consumer’s decision regarding which right arising from defective performance they are exercising, the seller or an authorized employee or designated person is obliged to determine the method of complaint resolution immediately, in complex cases no later than three working days from the date the complaint was filed, and in justified cases, especially if a complex technical assessment of the goods’ condition is required, no later than 30 days from the date the complaint was filed. After the method of complaint resolution has been determined, the complaint, including the removal of the defect, must be resolved immediately; however, in justified cases, the complaint may be resolved later. The resolution of the complaint, including the removal of the defect, must not take longer than 30 days from the date the complaint was filed. The fruitless expiry of this period is considered a material breach of contract, and the buyer has the right to withdraw from the purchase agreement or the right to exchange the goods for new goods. The moment the buyer’s expression of will (exercising the right from defective performance) reaches the seller is considered the moment the complaint is filed.
• The seller shall inform the buyer in writing of the outcome of the complaint, no later than 30 days from the date the complaint was filed.
• The buyer is not entitled to rights arising from defective performance if the buyer knew that the item had a defect before taking possession of it, or if the buyer caused the defect themselves.
• In the case of a justified complaint, the buyer has the right to reimbursement of reasonably incurred costs associated with filing the complaint. The buyer may exercise this right with the seller within one month after the expiry of the warranty period.
• The buyer has the choice of the method of complaint and its resolution, if there are multiple options.
• The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Sections 499 to 510, Sections 596 to 600, and Sections 619 to 627 of Act No. 40/1964 Coll., the Civil Code, as amended, and Act No. 250/2007 Coll., on Consumer Protection, as amended.

VIII. Delivery

• The contracting parties may deliver all written correspondence to each other via electronic mail.
• The buyer delivers correspondence to the seller at the email address specified in these terms and conditions. The seller delivers correspondence to the buyer at the email address specified in their customer account or in the order.

IX. Out-of-court dispute resolution

• The consumer has the right to contact the seller with a request for redress if they are not satisfied with the way the seller handled their complaint or if they believe that the seller violated their rights. The consumer has the right to submit a proposal for the initiation of alternative (out-of-court) dispute resolution to an alternative dispute resolution entity if the seller responded negatively to the request under the preceding sentence or did not respond to it within 30 days from the date of its dispatch. This does not affect the consumer’s ability to turn to court.
• The Slovak Trade Inspection Authority, with its registered office at Prievozská 32, 827 99 Bratislava, ID No.: 17 331 927, is competent for out-of-court resolution of consumer disputes arising from the purchase agreement. It can be contacted for this purpose at the address Slovak Trade Inspection Authority, Central Inspectorate, Department of International Relations and Alternative Dispute Resolution, Prievozská 32, 827 99 Bratislava 27, or electronically at or . The internet address is . The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase agreement.
• The European Consumer Centre Slovak Republic, with its registered office at Mlynské nivy 44/a, 827 15 Bratislava, internet address: is a contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
• The seller is authorized to sell goods based on a trade license. Trade inspections are carried out within its scope of authority by the relevant District Office, Department of Trade Licensing. The Slovak Trade Inspection Authority, within its defined scope, supervises, among other things, compliance with Act No. 250/2007 Coll. on Consumer Protection, as amended.

X. Final Provisions

• All agreements between the seller and the buyer are governed by the legal system of the Slovak Republic. If the relationship established by the purchase agreement contains an international element, the parties have agreed that the relationship shall be governed by the law of the Slovak Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.
• The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Act No. 250/2007 Coll. on Consumer Protection, as amended.
• All rights to the seller’s websites, especially copyrights to the content, including page layout, photos, films, graphics, trademarks, logos, and other content and elements, belong to the seller. It is forbidden to copy, modify, or otherwise use the websites or any part thereof without the seller’s consent.
• The seller is not responsible for errors arising from third-party interference with the online store or from its use contrary to its intended purpose. The buyer must not use procedures when using the online store that could negatively affect its operation and must not perform any activity that could allow them or third parties to unlawfully interfere with or unlawfully use the software or other components forming the online store, or use the online store or its parts or software in a manner that would be contrary to its designation or purpose.
• The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not publicly accessible.
• The seller may change or supplement the wording of the terms and conditions. This provision does not affect rights and obligations that arose during the validity of the previous wording of the terms and conditions.
• An annex to the terms and conditions is a sample form for withdrawal from the contract.

These terms and conditions become effective on January 1, 2025.